Last updated: October 7, 2026

Dor-Val Manufacturing Ltd. (“Dor-Val,” “we,” “our,” or “us”) places great importance on protecting your privacy and personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.dor-val.com, contact us, complete a form, or subscribe to our newsletter.

This policy has been prepared in accordance with Quebec’s Act respecting the protection of personal information in the private sector, as amended notably by the Act to modernize legislative provisions as regards the protection of personal information (“Law 25”), as well as other applicable laws.

1. Person responsible for the protection of personal information

Dor-Val is responsible for the personal information under its control.

The person exercising the highest authority within the company acts as the person responsible for the protection of personal information, unless this responsibility has been delegated in writing.

Any question, request, or complaint regarding this Privacy Policy or the handling of your personal information may be directed to:

Person responsible for the protection of personal information
Dor-Val Manufacturing Ltd.
11800 Laurentien Boulevard
Saint-Laurent, Quebec H4K 2E1
Canada

Telephone: 514 336-7780
Toll-free: 1 800 561-7780
Email: info@dor-val.ca

2. Personal information we may collect

Depending on your interactions with Dor-Val, we may collect various types of personal information, including:

your first and last name;
your email address;
your telephone number;
your mailing address;
the name of your company or organization;
your position or professional title;
information provided in an inquiry, catalogue request, quotation request, or other form;
your communication and newsletter subscription preferences;
communications you exchange with us;
certain technical information relating to your use of our website, such as your IP address, browser type, device type, operating system, pages visited, and the date and time of your visit.

We aim to limit the collection of personal information to what is reasonably necessary for the purposes identified at the time of collection.

3. How we collect personal information

We may collect personal information:

directly from you when you complete a form;
when you subscribe to our newsletter;
when you request a catalogue, information, or a quotation;
when you communicate with us by email or telephone;
automatically through cookies or similar technologies when you browse our website.

Our website is designed and operated using the Wix Studio platform. As part of the hosting, operation, security, and maintenance of the website, Wix and certain of its service providers may process technical data relating to your use of the website.

4. Purposes for collecting and using personal information

The personal information we collect may be used to:

respond to your inquiries;
prepare or follow up on a quotation request;
provide you with the products, services, or information you request;
process catalogue or documentation requests;
communicate with you regarding an inquiry or business relationship;
send you our newsletter or promotional communications where you have consented to receive them;
improve our website, products, services, and user experience;
maintain the security, maintenance, and proper operation of the website;
prevent fraud, misuse, or security incidents;
generate general statistics about website usage;
comply with our legal and regulatory obligations;
exercise or defend our rights where necessary.

We do not use your personal information for purposes that are incompatible with those identified at the time of collection, unless you consent or such use is otherwise permitted by law.

5. Consent

Where required by law, Dor-Val obtains your consent before collecting, using, or disclosing your personal information.

Your consent must be freely given, informed, and provided for specific purposes.

Where certain information is optional, you may choose not to provide it. However, this may prevent us from responding to certain requests or providing certain services.

You may withdraw your consent to certain uses or disclosures of your personal information, subject to applicable legal and contractual restrictions.

6. Newsletters and commercial communications

When you subscribe to our newsletter or agree to receive commercial communications from Dor-Val, we may use your email address and other necessary information to send you company news, product information, and other promotional communications.

You may withdraw your consent at any time by using the unsubscribe mechanism included in our communications or by contacting us.

Withdrawing your consent to promotional communications does not prevent Dor-Val from contacting you where necessary to respond to an inquiry or manage an existing business relationship.

7. Cookies and similar technologies

Dor-Val’s website may use cookies and similar technologies.

A cookie is a small file stored on your device when you visit a website.

Some cookies are necessary for the proper operation, security, and performance of the website. Others may be used to:

measure website usage and performance;
remember certain preferences;
improve the browsing experience;
analyze, in general terms, how visitors use the website.

Because our website is operated using the Wix Studio platform, Wix may also use certain technologies that are necessary for the operation, security, and delivery of its services.

Where your consent is required by law for the use of certain cookies or technologies, those cookies or technologies are activated in accordance with the choices you make through the website’s privacy settings or cookie banner.

You may also adjust your browser settings to block or delete certain cookies. Disabling essential cookies may, however, affect certain website functions.

8. Identification, location, and profiling technologies

Where Dor-Val uses technology that allows a person to be identified, located, or profiled, we provide the information required by law regarding the use of that technology, as well as the means available to activate the relevant functions.

Profiling may include analyzing a user’s activities, preferences, or behaviours in order to better understand the use of our digital services.

9. Disclosure of personal information

Dor-Val does not sell or rent your personal information.

We may, however, disclose certain information to service providers where necessary for our business operations, including providers of:

website hosting and platform services, including Wix;
information technology services;
website maintenance and security services;
email or newsletter solutions;
analytics services, where used;
professional services;
services required to process a request or perform a contract.

These service providers should only have access to the information necessary to provide the relevant services and are subject to applicable privacy and security obligations.

Dor-Val may also disclose personal information where authorized or required by law, including in response to a court order or a lawful request from a competent authority.

10. Personal information processed or stored outside Quebec

Some of our technology service providers, including Wix and its service providers or affiliates, may operate infrastructure located outside Quebec or Canada.

As a result, certain personal information may be disclosed, processed, or stored in another province or country and may be subject to the laws applicable in that jurisdiction.

Where required by law, Dor-Val takes appropriate measures before disclosing personal information outside Quebec to assess privacy-related factors and ensure that the information receives adequate protection.

11. Retention of personal information

Dor-Val retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to comply with applicable legal, regulatory, tax, accounting, or contractual obligations.

Retention periods may vary depending on the nature of the information and how it is used.

When personal information is no longer required, it is securely destroyed or, where permitted by law and where Dor-Val chooses to do so, anonymized in accordance with applicable legal requirements.

12. Security of personal information

Dor-Val implements reasonable administrative, technical, and physical safeguards designed to protect the personal information under its control against:

unauthorized access;
loss;
theft;
misuse;
unauthorized disclosure;
alteration;
destruction.

Access to personal information is limited to individuals who reasonably require access in the course of their duties.

Dor-Val also uses technology service providers, including Wix, which implement their own security measures to protect the data processed through their platforms.

Despite the safeguards in place, no method of electronic transmission or storage can guarantee absolute security.

13. Confidentiality incidents

Dor-Val maintains procedures designed to detect and manage confidentiality incidents involving personal information.

Where an incident presents a risk of serious harm to an individual, Dor-Val takes the measures required by applicable law, including notifying the affected individuals and the Commission d’accès à l’information du Québec where required.

Dor-Val also maintains a register of confidentiality incidents in accordance with applicable legal requirements.

14. Your rights

Subject to the exceptions provided by law, you may:

request confirmation as to whether personal information concerning you is held;
request access to personal information held about you;
request correction of personal information that is inaccurate, incomplete, or ambiguous;
request that the dissemination of certain information cease where the conditions provided by law are met;
request, in certain circumstances, the de-indexing or re-indexing of information;
withdraw your consent where processing is based on consent;
request information regarding the use or disclosure of your personal information;
submit a complaint regarding our personal information protection practices.

Where the conditions provided by law are met, you may also request that computerized personal information collected from you be provided to you in a structured and commonly used technological format.

To exercise any of these rights, you may contact the person responsible for the protection of personal information using the contact information provided in this policy.

Dor-Val may need to verify your identity before processing your request.

15. Complaint handling

Any question or complaint regarding the collection, use, disclosure, retention, or protection of your personal information may be submitted to the person responsible for the protection of personal information.

Dor-Val will review the complaint and respond in accordance with its legal obligations and internal privacy practices.

You may also contact the Commission d’accès à l’information du Québec if you believe that your privacy rights have not been respected.

16. Links to third-party websites

Our website may contain links to websites or services operated by third parties.

Dor-Val is not responsible for the privacy practices, content, or security of external websites. We recommend reviewing their privacy policies before providing them with personal information.

17. Privacy governance

Dor-Val maintains internal policies and practices designed to protect personal information throughout its life cycle.

These measures include:

assigning roles and responsibilities relating to the protection of personal information;
establishing rules governing the collection, use, disclosure, retention, and destruction of personal information;
implementing security measures appropriate to the nature of the information held;
maintaining procedures for managing confidentiality incidents;
maintaining a process for handling privacy-related requests and complaints;
conducting privacy impact assessments where required by law.

18. Changes to this Privacy Policy

Dor-Val may update this Privacy Policy to reflect changes to its practices, services, technologies, or applicable laws.

Any significant change will be brought to the attention of affected individuals through an appropriate means.

The date of the most recent update is indicated at the beginning of this policy.

We encourage you to review this page periodically.

19. Contact us

For any questions regarding this policy, your personal information, or the exercise of your rights, please contact: